Understanding the museum experience
for Field Trip Groups 


Goal: Explore and reinvent the museum experience to better suit users. Based on the Columbus Museum of Art. 

Working in a collaborative studio in teams with interior, product and visual designers with a goal of understanding the museum experience. We worked together to facilitate and execute many phases of the design process to fully understand our problem space, our users and design opportunities. This project was divided into phases working through design research to concept: Sense Intent, Framing Insights, Ideation and Exploration of concepts, Developing Concepts and Prototyping and Framing solutions. 

RESEARCH— Defining a museum and it's stakeholders was the first step in narrowing in on a user group. Site visits, observations, interviews, and surveys were the primary information gathering techniques that provided content for design research method analysis. After evaluating and reevaluating our findings, our team choose to focus on bettering class field trips to the museum. How large groups could be managed and a more meaningful trip could be created for students and educators. 

DESIGN— The focal point of the system was the design of the group space. Forms from the design of chairs, tables and benches influenced the shape of the mark and visual language.. The system needed to stand on its own but also fit in with a contemporary museum feel. 

SOLUTION— Our solution was MUSE. A branded system that would give groups their own space to organize before and after a trip, a wearable device to help manage the number of students, and an app to link the system together. 


Role: Project lead, implementing and analyzing research, branding and design direction.